Borderlands 3: How to Fix Bugs, Crashes, Errors and Increase Performance on PC

Amara the Mermaid Fights in the New Video Game of Borderlands 3 from E3

As reported by many users, the PC version of Borderlands 3 is plagued by bugs and technical problems that undermine the gaming experience, including crashes at start-up, performance drops, black screens and more. Below we explain how to solve all these problems.

Let’s see how to correct all currently known technical problems of the PC version of Borderlands 3.


For some players, Borderlands 3 stops abnormally after 5-10 minutes of play. One reason could be to play in window mode. To solve the problem you can try switching to full-screen mode. This way the game should work properly.

For other users, the game stops abnormally during the introductory video. This could be caused by not updating the BIOS. By updating your BIOS, therefore, the game should stop crashing.

In addition, these crashes may depend on running third-party software such as MSI Afterburner or GeForce Experience. Disabling them may solve the problem.

If disabling MSI Afterburner does not resolve the anomalous crashes, proceed as follows:

  • Open RivaTuner Statistics Server (RTSS).
  • Click on the “Add” button and go to the game folder.
  • Add the Borderlands 3 executable to the application profile properties.
  • Set the application detection level to “None” for the game application.
  • Close the RivaTuner Statistics Server.

Performance decline

Some players are experiencing extremely low frame rates in Borderlands 3 for no apparent reason, even though their PC configuration exceeds the recommended specifications. The reason for this unreasonable drop in FPS is due to low CPU usage.

A possible solution is to open the Task Manager and follow the instructions below.

  • Expand the window by clicking “more details”
  • Identify the game between the running processes
  • Right-click and set the priority to High

Also, make sure that you have installed the latest GPU drivers, and that no background process is running that overloads the use of the hard disk or CPU.

Regarding the stuttering correction , open the Nvidia Control Panel -> Manage 3D Settings -> Program Settings. Select the game from the list and, if it is not present, add it. Making the following changes to Borderlands 3 will solve the stuttering problems and will also see a potential increase in the frame rate.

Also, remember to set the “Power Save Mode” to “Maximum Performance”, and the “Texture Quality Filter” to “High Performance”.

Damaged textures

Some players are finding damaged textures after starting the game. To solve this problem, just delete the configuration file that is normally found in the path “C: / Users / username / Documents / My Games / Borderlands 3 / Saved”.

Problems starting the game

Apparently, by activating DirectX 12 the game doesn’t start and you can’t go back to DirectX 11. Fortunately, the correction of this bug is simple. Go to Documents / My Games and enter the Borderlands folder 3. Open the GameUserSettings.ini file and look for the “PreferredGraphicsAPI” entry. Just change this setting to “PreferredGraphicsAPI = DX11”, so that the game can be started normally with DirectX 11.

Black screens

Some players came across a black screen at startup, all while in the background you can hear the audio. Start the game, and when the black screen appears, press “Alt + Enter” to switch to Window mode.

Go to the video settings and select the correct resolution for your monitor, so as to return to the full screen.

Crash on startup

Players also encounter crashes when Borderlands 3 starts. The problem may be caused by antivirus software or Windows Defender that detects the game’s executable file as a trojan. Disable the antivirus software or add the Borderlands 3 exe file to the list of exceptions.

If this does not resolve the crashes at startup, right-click on the game’s executable file -> Properties -> Compatibility tab and select “Run this program as an administrator”. Applying these settings the game should go back to working properly.

Corrupt audio

Other Borderlands 3 players have had problems with sound quality. Apparently, the drawback is due to the too high sampling rate. A possible solution is the following:

Click on the Windows search bar and type “Change system beeps”. Select the result, then click on the “Playback” tab, select your active audio device, right-click on it and go to “Properties”. Go to the Advanced tab and select a lower value from the drop-down list than the current one.

The total absence of audio

If the sound is completely absent, right-click on the audio icon at the bottom right of the desktop, and turn off the spatial audio if it is set to “Windows Sonic for headphones”. After completing this operation, restart the game: the audio should be active again.

Unable to disable V-sync

The reason why you can’t disable V-sync may depend on whether you are playing in window mode. To solve the problem you just need to go back to full-screen mode.

Controller not working

If you can’t get your controller to work, remove all USB devices from your PC except for a mouse, keyboard and wireless receiver. Restart your PC and start Borderlands 3: you should now be able to use your controller.

Error LS-0013

Some players came across the LS-0013 error when starting Borderlands 3. To solve this problem go to the game directory -> Oriongame -> Binaries -> Win64.

You will find the “Orion-Client-Win64-Shipping.exe” file. Right-click on this file and select Properties> Compatibility tab> uncheck “Run this program as an administrator”. Start Borderlands 3 and you will no longer see the error code LS-0013.

Error 88500000

Players receive this error when starting Borderlands 3. This error only occurs because your Epic Games client is out of date. To solve the problem you just need to update your Epic Games Store client.

Settings could not be saved

Some players received the “Failed to save settings” error message.

The culprit of this error is Windows Defender. Deactivate Windows Defender Ramson Protection and exclude the Epic Games folders in “C: / Programs” and “C: / Programs x86” in the Windows Defender Virus and Threat Protection settings. Next, proceed as follows for both folders.

  • Right-click on the folders
  • Select “Properties”
  • Uncheck “Read Only”

Black bars during cut-scenes

Ultrawide screen owners report the presence of black bands during the game’s cut-scenes. To solve this problem, go to the advanced video settings and disable “Sharpness FidelityFX”. Apply the settings and the problem will be solved.

We remind you that the game is available from September 13th on PS4, Xbox One, and PC.