Victim of scams with Pix and PicPay lost R$ 240 thousand after cell phone theft

Entrepreneur Rafael Mustacchi lost all the money he had saved and was unable to continue his business due to lack of financial capital

ALOISIO MAURICIO/FOTOArena/ESTADÃO CONTENTThe number of PIX scams has been growing in Brazil

In May, Rafael Mustacchi had his cell phone stolen from a restaurant in the center of São Paulo. In a few hours, the assailant transferred BRL 240 thousand via pix and other types of transfers to ‘orange’ accounts. The bandit even impersonated Rafael and changed his account password on PicPay. In addition to the financial loss that prevented him from keeping his online store running, due to lack of capital, Rafael began to suffer from depression. “I do not know what else to do. I was with my shop and was unable to buy merchandise. It’s gone now, I’m unemployed, I’m living in my car until I stabilize. I bought my cell phone, went to pay a bank slip and saw the bill had been zeroed, then I had no floor, it was all I had saved up to this day. I talked to them, they said they would analyze it. During all this time, I was sure the bank was going to give it back because my account was hacked into, a serious security flaw in the application. But, later, they said that they will not return it. I didn’t believe I had lost everything. Now, I’m suing for moral damages, but to get all the money back. My hope is that they analyze it properly and return it without having to go through all that,” he said.

Every six seconds, a financial blow is applied in Brazil. This year, every year, according to a cybersecurity company, every hour 400 scams of this type happen in the country. Rafael asks in court indemnity for moral and material damages of any subtracted amount. His lawyer, Alexandre Berthe questions the ease of changing the application’s password and the lack of system security. “Imagine losing R$ 200 thousand, there is no checking, no confrontation, no phone calls, there is absolutely nothing in the system. And the password recovery situation itself, which I consider an algorithm error”, he said. The lawyer and Rafael have not yet been summoned to know what defense Picpay has presented. According to Alexandre Berthe, the bank claims that the operation was carried out by the consumer’s device, whose password is non-transferable. In a note, PicPay states that security is a priority for the company and that its customers have several tools to prevent fraud. PicPay also emphasizes that it constantly invests in the improvement of its protection systems, reaffirming its commitment to preserving the safety of its customers.

*With information from the reporter Victor Moraes

About Yadunandan Singh

Born in 1992, Yadunandan approaches the world of video games thanks to two sacred monsters like Diablo and above all Sonic, strictly in the Sega Saturn version. Ranging between consoles and PCs, he is particularly fond of platform titles and RPGs, not disdaining all other genres and moving in the constant search for the perfect balance between narration and interactivity.

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