Amazon is rolling out its virtual health clinic service nationwide, the company announced Tuesday.
The e-retailer launched the service, called Amazon Clinic, last November, touting it as a virtual platform for users to connect with healthcare providers to treat common conditions like sinus infections, acne and migraines. Users select their state, choose a provider, and then answer a short questionnaire. Depending on where they live, users can choose to connect with a clinician via video or text.
Amazon does not provide the telemedicine services itself, but instead provides Amazon Clinic as a platform to connect telemedicine partners with patients. Current partners include Curai Health, Hello Alpha, SteadyMD and Wheel.
With Tuesday’s announcement, users in all 50 states and Washington, DC, can access the Amazon Clinic via video visit. Due to regulatory issues, messaging chat on Amazon Clinic is only available in 32 states.
Nworah Ayogu, chief medical officer and general manager of Amazon Clinic, told CNBC in an interview that the company examines the quality of each provider and their internal operations to determine that “they have stood up as a provider group.” The e-commerce giant also ensures that provider groups are staffed across all 50 states “to be able to deliver care in a timely response,” Ayogu added.
Amazon Clinic does not yet accept insurance, but consumers can use insurance to pay for medications prescribed through the service. Prescriptions can be filled at any pharmacy, including Amazon’s own online pharmacy, which handles filling and delivery.
The company declined to discuss how many users have signed up to use Amazon Clinic.
Amazon has been trying to crack the healthcare industry for years with mixed success. The company launched its own online pharmacy in 2020, born out of its acquisition of PillPack in 2018. Amazon introduced, then shut down, a telehealth service called Amazon Care, and completed its $3.9 billion acquisition of healthcare provider OneMedical earlier this year. It also partnered with Berkshire Hathaway and JPMorgan to launch an incubator to improve employer health programs in 2018, shutting it down three years later.
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