While not everyone wants to get into team chat and talk to strangers, Overwatch 2 is a team-based game, and people at the highest ranks want to take whatever advantage they can get. However, if you’re trying to talk to people and you can’t hear them or they can’t hear you, there’s obviously a big problem. Here are some tips to prevent voice chat from working in Overwatch 2.
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How to get voice chat working again in Overwatch 2
Before we get into the troubleshooting aspect of voice chat in Overwatch 2, if you’ve been reported and muted by another player, you won’t be able to talk to anyone in-game until your account is back in good standing.
If you haven’t been muted and are having issues with voice chat in Overwatch 2, the first thing you should do is check your voice chat channel. If you’re in the middle of a match, go to Social and you’ll be able to see if you’re on the right chat channel right now. Click on the one you are trying to join and make sure it is not muted.
If you’re already on the channel, you should see your settings. Go to Options, Sound, and enter the Voice Chat section. It might be a good idea to reset this section to default so you can go through everything and check what might be wrong. Make sure the proper channels you want to talk on are enabled when you join voice chat, and if Push to Talk is on, go to your Controls to make sure you’re pressing the right button for it.
If you’re playing on a console with a minor account, make sure your console account doesn’t have family settings that prevent you from talking. If your Blizzard account has parental controls enabled, you can edit them on the Battle.net website.
If you’re on a PC, make sure the game recognizes your headset or microphone. The game can be a bit iffy in this area, so be sure to update your drivers and operating system to ensure everything is recognized correctly. Also, close any other software that may be trying to use your computer in other areas. Blizzard also discourages the use of Bluetooth devices, so try connecting a headset directly.
If none of the above has worked, there is a good chance that there is a network issue. You can try to check your internet by restarting your router, but the game might have server issues. check the Blizzard Customer Support Twitter for any recent announcements.
If none of the above has worked, we recommend that you contact Blizzard Support directly so they can assist you.